We are happy to accept returns as long as the items are returned in a re-sellable condition. You can return your items to the JK Timber branch, along with proof of purchase. Or you can arrange for us to collect the products by calling 01788 522662 with your order number and details of the products you want to return.
Please note: that our minimum charge for this collection service is 25% of the order value, this could be more depending on your location and the product type.
Will a restocking charge apply?
A restocking fee may be applied to certain products. There are some products we cannot refund such as items specially ordered for you or items cut to size etc.
How do I return a faulty or damaged product?